Teleperformance Philippines

Teleperformance Philippines
Industry Customer management, outsourcing, consulting, professional services
Founded 1996
Headquarters EDSA Greenfield, Mandaluyong
Number of locations
 18
Key people
 David Rizzo (president), Travis Coates (managing director)
Number of employees
 40,000 (August 2016)
Website www.teleperformance.ph

Teleperformance (TP) is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary of the Teleperformance Group.

Company profile

The company, founded in 1996, employs over 40,000 people in the Philippines and operates more than 30,000 workstations at 18 sites in Metro Manila, Antipolo, Baguio, Bacolod, Cagayan de Oro, Cebu and Davao. From 2012 to 2015, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its performance in revenue management, market-share capabilities and overall contribution to the call-centre industry.[1] It also received AON Hewitt certification as the best employer in the Philippines.[2][3]

Citizen of the World (COTW)

Established in 2006, Citizen of the World (COTW) is the corporate social responsibility arm of Teleperformance with primary focus on helping underserved sectors of society, including children and the elderly.

Its core objectives are to make Teleperformance charitable efforts systematic and participative for all employees and entities, to unite in a worthy common cause compatible with local needs, to maximize giving levels and encourage colleagues, clients and other audiences to join the company's significant humanitarian commitment and to elevate the pride, loyalty and satisfaction of its employees.

Citizen of the Planet (COTP)

Citizen of the Planet (COTP) is a global corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner.

In a combined effort we commit to help our planet by improving facilities to create "sustainable sites" (i.e. water, paper and other waste reductions) and strive for "paperless" environments as well as recycling and incentivizing energy and atmosphere Improvements.

A key focus is to minimize our overall Carbon Footprint on a worldwide basis.

Company milestones

Teleperformance was established in the Philippines on April 24, 1996 with its first office located in Taguig, Metro Manila.

In 2002, the company opened its headquarters at the Octagon Building in Ortigas Center, Pasig City.

In 2006, Teleperformance opened its Bacolod site, its first site in the Visayas region.

In 2007, Teleperformance launched its largest contact center in Greenfield District, Mandaluyong City, which later became its official headquarters.

In 2009, the company acquired opened its site at the SM Mall of Asia in Pasay City.

From 2008 to 2010, Teleperformance aggressively grew, adding two more sites in Sucat, Parañaque and in Fairview, Quezon City.

In 2011, Teleperformance further expanded with the opening of its sites at the Alphaland Southgate in Makati and at the Cebu Business Park, its first site in Cebu.

Also in 2011, Teleperformance Philippines was recognized by the International ICT Awards as Employer of the Year for its excellent employee support programs.

In 2013, Teleperformance further expanded with two sites added, one at SM Antipolo and another at SM City Davao.

In July 2014, Teleperformance announced its acquisition of Aegis’ operations in the Philippines, United States and Puerto Rico from Essar Global Fund’s AGC Holdings for $610 million.

In 2015, Teleperformance opens two more sites SM Aura in Taguig City and Fairview Terraces in Quezon City

From 2012 to 2015, Teleperformance has consecutively won the Frost & Sullivan Asia Pacific Contact Center Provider of the Year award.

In 2016, Teleperformance launched its sites in Silver City, Pasig City and Cagayan de Oro City

Awards and recognition

Locations

Metro Manila and Luzon
Visayas
Mindanao

References

  1. ↑ "Teleperformance Receives 2015 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award" (Press release). Frost & Sullivan. June 22, 2015. Retrieved November 22, 2016.
  2. ↑ "Teleperformance Philippines is recognized by the 2014 Aon Hewitt Best Employers program" (PDF) (Press release). AonHewitt. October 30, 2014. Retrieved November 22, 2016.
  3. ↑ "About Us". Teleperformance Philippines. Retrieved 22 November 2016.
  4. ↑ "Teleperformance receives second PEZA Outstanding Community Project of the Year Award" (PDF) (Press release). Teleperformance. April 30, 2014. Retrieved November 22, 2016.
  5. ↑ "Teleperformance wins fourth consecutive Asia Pacific Contact Center of the Year Award" (PDF) (Press release). Teleperformance. July 6, 2015. Retrieved November 22, 2016.
  6. ↑ "Teleperformance named top global contact center Outsourcing leader by Everest group" (PDF) (Press release). Paris: Teleperformance. September 9, 2014. Retrieved November 22, 2016.
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