WalkMe

WalkMe
Available in English, Multi-Language
Headquarters San Francisco, California
Website walkme
Launched 2012

WalkMe is a web-based service owned by WalkMe Inc. that helps users navigate the features of other web-based services.[1][2][3][4]

Background

WalkMe works by overlaying information in "tip-balloons"[5] in the browser window.[6] These balloons break down online processes into step-by-step instructions.[7] These balloons help users complete online tasks without leaving the screen to watch video tutorials or read manuals or FAQ pages.[8] WalkMe algorithm delivers contextual guidance. This allows users automatically get the specific guidance according to their preference and language.[9]

History

WalkMe Inc. was founded in 2011, and in April 2012 launched the product WalkMe.[9] Their headquarters are at 22 4th Street, in San Francisco,[3] California,[10] and the company is backed by Mangrove Capital Partners, Giza Venture Capital, Gemini Funds and ScaleVP.[11]

In June 2015, WalkMe announced it had raised $25 million in Series D funding, bringing total investment to $42.5 million. [12]

Awards

In October 2014, WalkMe Won Customer Magazine’s 2014 “Contact Center Technology” Award. [13]

In October 2014, leading training influencer Craig Weiss recognized WalkMe as the best product at the 2014 DevLearn Conference. [14]

In June 2014, WalkMe[15] Won Customer Magazine’s 2014 “Communications Solution Product of the Year” Award. [16]

In May 2013, leading analyst firm Gartner recognized WalkMe as a “Cool Vendor in the CRM Customer Service and Social”.[17] [18] [19]

In June 2013, CIO Magazine recognized WalkMe as a “Web App That Will Change Your Business”[20]

References

  1. ↑ Dylan Tweney (2014-04-01). "WalkMe raises $11M to hold your hand as you click through websites". VentureBeat. Retrieved 2014-06-16.
  2. ↑ "Top 10 Customer Onboarding Tools". Onboardly. Retrieved 2014-06-16.
  3. 1 2 Klie, Leonard (2013-11-01). "Customer Support: Keeping Up with the Digital Migration - CRM Magazine". Destinationcrm.com. Retrieved 2014-06-16.
  4. ↑ http://nusaresearch.com/marketing/detail.php?ID=50
  5. ↑ Administrative Professional Today (2013-09-03). "1-Minute Strategies: Sept. '13 — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily". Businessmanagementdaily.com. Retrieved 2014-06-16.
  6. ↑ "8 Web Apps That Will Change Your Business". Cio.com. 2013-06-06. Retrieved 2014-06-16.
  7. ↑ Dave Johnson (2013-06-04). "Create online employee tutorials for free". CBS News. Retrieved 2014-06-16.
  8. ↑ "WalkMe: a Great Way to Improve the User Experience and Harvest Business Benefits? | The Customer & Leadership Blog". Thecustomerblog.co.uk. Retrieved 2014-06-16.
  9. 1 2 "WalkMe". CrunchBase. Retrieved 2014-06-16.
  10. ↑ "The Company". WalkMe. Retrieved 2014-06-16.
  11. ↑ "WalkMe, A Guidance Platform For Confusing Sites, Raises Another $11M As It Tackles Enterprise". TechCrunch. 2014-04-01. Retrieved 2014-06-16.
  12. ↑ http://techcrunch.com/2015/06/12/walkme-raises-another-25m-for-its-platform-to-get-around-websites-and-software-more-easily/
  13. ↑ http://www.tmcnet.com/usubmit/2014/10/29/8092527.htm
  14. ↑ http://elearninfo247.com/2014/11/03/devlearn-2014-conference-review/
  15. ↑ http://www.tmcnet.com/cti/99ctipoty.htm
  16. ↑ http://www.tmcnet.com/cti/99ctipoty.htm
  17. ↑ https://www.gartner.com/doc/2470616/cool-vendors-analytics-
  18. ↑ http://www.businesswire.com/news/home/20130425006186/en/WalkMe-Named-Cool-Vendor-Leading-Analyst-Firm#.VFipEfmUd8E
  19. ↑ http://www.reuters.com/article/2013/04/25/ca-walkme-idUSnBw256186a+100+BSW20130425
  20. ↑ http://www.cio.com/slideshow/detail/104265/8-Web-Apps-That-Will-Change-Your-Business#slide7


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