Next Caller Inc

Next Caller, Inc.
Type of business Private
Founded New York, New York, U.S. (December 4, 2012 (December 4, 2012))
Headquarters New York, New York, U.S.
Area served United States & Canada
Key people Gianni Martire
(Cofounder)
Ian Roncoroni
(Cofounder)
Industry SaaS, Telephony, Data
Products Advanced Caller ID, ANI Spoof Detection
Website NextCaller.com
Current status Active
Written in Python

Next Caller is a telecommunications technology firm based out of New York City, New York. Next Caller’s offerings began with a patented Advanced Caller ID® technology, but soon branched out to include data appending, email enrichment, and bank grade phone fraud detection.[1]

History

Next Caller was co-founded in 2012 by Ian Roncoroni and Gianni Martire, who were roommates in New York City at the time. Roncoroni proposed the idea for an alternative to traditional Caller ID after losing a rental car reservation when the company believed his name was “Ron Coroni” vs. "Ian Roncoroni."[2] Next Caller’s technology started as a way to reduce customer service hold times and reduce friction at the beginning of a call, but Roncoroni and Martire soon found other applications, including pioneering the intelligent call routing industry and ANI spoofing detection. Next Caller’s technology officially launched on stage at TechCrunch Disrupt 2013, and was accepted into Y Combinator's Winter 2014 Batch, where Ian is known solely as "Ron," as computer scientist Paul Graham famously kept pranking Ian by changing his name in Y Combinator's founder database.[3]

Ian Roncoroni, Paul Graham, & Gianni Martire at Y Combinator, March 2014

Technology

Next Caller utilizes a REST API for both its Advanced Caller ID and fraud technologies, and authenticates through 0Auth 1.0a.[4] Next Caller holds the patent on cloud-based Caller Identification and uses a proprietary algorithm to measure carrier-level metadata for bank-grade phone fraud and ANI spoofing.[5]

Integrations & Partnerships

Next Caller’s API integrates with Cisco, Oracle, Avaya, Salesforce, Genesys, SAP, Five9, and Zendesk.[3][6] Next Caller’s Advanced Caller ID is available on the Twilio Marketplace, and is a native application on Invoca’s call routing platform.[7][8]

References

  1. ↑ "Next Caller Delivers Detailed Information on Inbound Calls". Forbes.com. Retrieved August 29, 2016.
  2. ↑ "Next Caller Integrates With Zendesk". TechCrunch.com. Retrieved October 9, 2013.
  3. 1 2 "YC-Backed Next Caller Brings Smarter Caller ID to Businesses". TechCrunch.com. Retrieved August 30, 2016.
  4. ↑ "Mashape Blog". Mashape.com. Retrieved August 29, 2016.
  5. ↑ "Next Caller Caller ID Patent". USPTO.gov. Retrieved October 31, 2015.
  6. ↑ "Next Caller Announces Partnership with Oracle Corporation". retailing.org. Retrieved August 30, 2016.
  7. ↑ "Advanced Caller ID by Next Caller". Twilio.com. Retrieved August 29, 2016.
  8. ↑ "Next Caller Partners With Invoca to Help Brands Increase Conversions from Calls". PRWeb.com. Retrieved August 30, 2016.
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