iQor

iQor is one of the world's largest business process outsourcing companies. iQor provides customer service, third-party collections and accounts receivable management.^[1] Although its headquarters are located in St. Petersburg, Florida,^[2] the company operates about 40 call centers in North America, Europe, and Asia, and they were one of the first in the business process outsourcing (BPO) industry to expand into the Philippines.^[3] Since 2014, iQor has evolved into an end-to-end customer support organization. 2014 is when iQor acquired the Aftermarket Services division of Jabil Circuit, which has since been branded as iQor's Product Support division. The product support offerings vary from consumer electronics, to medical devices.

In January 2004, Vikas Kapoor became the CEO and President of iQor. Kapoor built the company's computing platforms, developer tools, and cloud computing services. iQor’s employee base grew from 4,000 to 14,000. This success led InformationWeek magazine to rank iQor #27 among the top technology innovators in the US.^[4]

In 2012, a CBC news investigation found that iQor routinely and sometimes knowingly repeatedly contacted people who did not owe debt. The investigation noted that in 2012, two Canadian provinces had fined iQor for violating provincial regulations.^[5] In 2010, Allied Interstate, a subsidiary of iQor, was fined $1.75 million by the Federal Trade Commission for harassing debtors and trying to collect from the wrong people.^[6]

iQor is privately owned—by Huntsman Gay Global Capital—and the company's management team. iQor acquired RMS in 2010, which was headquartered in Bethlehem, PA.^[7]

References

External links

• BusinessWeek: Call-Center Jobs That Pay $100K a Year
• ARM and Call Center Firm, IRMC, Becomes iQor
• iQor
• Guggenheim Investment Management Enters Call Center Industry with Purchase of iQor