1-800-GOT-JUNK?
Coordinates: 49°15′58.50″N 123°05′03.66″W / 49.2662500°N 123.0843500°W
 | |
Formerly called |
The Rubbish Guys Disposal Service (1989–1998) |
|---|---|
| Private Company | |
| Industry | Junk Removal |
| Founded | 1989 |
| Headquarters | Vancouver, British Columbia, Canada |
Number of locations | 159 |
Key people | Brian Scudamore, Founder and CEO |
| Products | Junk Removal Services |
| Revenue | $153.8 million (2014)[1] |
| Owner | O2E Brands |
| Website | www.1800gotjunk.com |
1-800-GOT-JUNK? is a franchised residential and commercial junk removal company operating in the United States, Canada, and Australia.[2] The company's business model consists of taking an old activity, junk or trash haulage, and giving it a 'clean' image through branding and marketing. According to founder and CEO Brian Scudamore, "It was just a different spin on an industry, which was historically a very fragmented, dirty industry."[3]
History
The company started in Vancouver, British Columbia in 1989. It was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name.[4] The first permanent franchise opened in 1997 in Victoria, Canada[5] and a second in Toronto in 1998. In 2000, a franchise opened outside Canada in Portland, Oregon.[6] By 2007 the company had 270 locations.
Chief Operating Officer was Cameron Herold from 2000-2007, followed by Launni Skinner and in 2011, Erik Church.[7]
Operations
The company claims to keep 61.3% of collected items out of the landfill by recycling and donating.[8][9] 1-800-GOT-JUNK? performs bi-annual audits of their environmental practices.[10] Franchisees have access to a report to track their landfill diversion. Franchise partners donate goods and services to community and charity organizations.[11]
1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system.[12] The company claimed a score of 80 in 2012.[13] Customer calls are routed through a central call center based at the company headquarters in Vancouver and a second location in Toronto. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.[14][15]
In the media
Entrepreneur Magazine named the company 425th of 500 franchises in 2013.[16] Achievers, a company that offers social recognition and employee engagement solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012.[17]
In 2011, Scudamore was featured on Undercover Boss Canada[18] and staff members won money for charity on the first season of Global Television’s Canada Sings.[19]
References
- ↑ http://www.1800gotjunk.com/sites/default/files/prkit_2016_northamerica.pdf
- ↑ Blaskovich, Sarah. "Success stories - Brian Scudamore". Success. Retrieved 1 November 2013.
- ↑ Scudamore, Brian. "How I did it: Brian Scudamore". Business Vancouver. Retrieved 7 March 2015.
- ↑ "How I did it: Brian Scudamore". Business in Vancouver. Retrieved 1 November 2013.
- ↑ "1-800-GOT-JUNK Franchise Review - 1-800-GOT-JUNK Franchises For Sale". Businessmart.com. Archived from the original on 8 July 2011. Retrieved 2011-06-13.
- ↑ Villano, Matt (May 1, 2006). "A Cache of Cash Cleaning Up Other People's Trash". New York Times. Retrieved 14 January 2015.
- ↑ "The Frequent Flyer: Erik Church". Go Far. Retrieved 1 November 2013.
- ↑ "1-800-GOT-JUNK? - Another Year of Successful Earth Day Events!". 1-800-Got-Junk. Retrieved 14 July 2016.
- ↑ "Junk Salvaging Gets Environmental Audit". Greenandsave.com. Retrieved 1 November 2013.
- ↑ "Our honored small businesses - Where are they now?". Winning Workplaces. Retrieved 1 November 2013.
- ↑ "Yard Sale for the Cure". CP24. Retrieved 1 November 2013.
- ↑ D'Antonio, Mila. "1-800-GOT-JUNK? drives its customer experience forward". 1to1 Media. Retrieved 1 November 2013.
- ↑ "1-800-GOT-JUNK? case study". Apptivo. Retrieved 1 November 2013.
- ↑ Levy Sarfin, Rachel. "1-800-GOT-JUNK? rolls out mobile app for franchise partners". IT in Canada. Retrieved 1 November 2013.
- ↑ "1-800-GOT-JUNK now has an app". Computer Dealer News. Retrieved 1 November 2013.
- ↑ "2013 Franchise 500 Rankings". Entrepreneur Magazine. Retrieved 1 November 2013.
- ↑ "The 50 most engaged workplaces in Canada". The Globe and Mail. Toronto. 28 September 2012. Retrieved 1 November 2013.
- ↑ "Undercover Analysis | Episode #4: Got-Junk Boss Brian Scudamore". Financial Post. Retrieved 1 November 2013.
- ↑ Gee, Dana. "Notes are junk in name only?". Canada.com. Retrieved 1 November 2013.
